We don't have to tell you the holidays can be stressful.  Especially when dealing with customers who are feeling their own stress, some of whom don’t seem to have any interest in being polite themselves.  So what’s a service pro to do to keep sane during the busiest time of year? Be gentle, not assuming or hurried. This.. read more →

There are a lot of things about your job you can’t change.  The good news is your skill level isn’t one of them.  Here are 4 things you can do today to improve your customer service skills and maybe even your bottom line! Improve your people skills – Continuously improving your people skills will benefit you.. read more →

According to Small Business Trends LLC, and other experts in the field, investing in strong customer service is one asset you can take directly to the bank. Competition today is fierce so why are companies so reluctant to spend on customer service training when consumers today are demanding nothing less? Good question… Take time to.. read more →

People expect good service but few are willing to give it. – Robert Gateley A customer is the most important visitor on our premises.  He is not dependent on us – we are dependent on him – Unknown Well done is better than well said. –Benjamin Franklin The customer experience is the next competitive battleground… read more →

If a customer is making unrelenting blows at the chink in your armor and you’ve tried rising above it, piling on the kindness until you think flowers are going to bloom out your…ears, used every other trick up your sleeve and it just isn’t working. Is it ok to fight back? The answer is maybe… read more →