One of the easiest ways to diffuse an angry customer is to kill them with kindness, but you don’t have to be a doormat and let them stomp their feet all over you while being your caring self. Besides, by acting very, very sympathetic – especially if someone is being nasty on purpose – really.. read more →
Detach – Don’t take things personally. The biggest benefits of not taking things personally are self-awareness and clarity. As Eleanor Roosevelt said, “No one can make you feel inferior without your permission.” It takes practice to step back and be an observer of your life, but the benefits are huge. Observe – Look at the.. read more →
Quite often I’m asked how to handle those situations when customers are mean to you. That could be anything from a funny look to actually hurling insults at you. Really it’s anything that makes you feel less valuable than dryer lint. In the following weeks we’ll discuss different ways to handle sticky customers. The thing that.. read more →
This e-mail from a Minneapolis Minneapolis reader demonstrates why you shouldn't prejudge customers. This Sales pro really got the last laugh, not to mention the big commission! Dear Ms. Chatterback, Here's my wacky customer story. I work on commission in women's shoes at a department store in the Mall of America in Minnesota. It was a Sunday morning.. read more →
What is your idea of good customer service? Think most people’s concept is the same as yours? Think again! If that were true, you’d want to turn cartwheels of happiness every time you had contact with a business. Oh Joy! I get to call Tech Services! – Right… Here are some questions you can ask.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
