My wife and I were at Lowes today to exchange an item and pick up plumbing supplies. I’ve worked in retail, so I understand there are a lot of details to attend to, but this was ridiculous. There were 3 people “working” at the return counter. OK one of them was working, and two of.. read more →

Life is a series of moments captured in time in our mind. The time we have is finite so we capture those moments like a snap shot to hold on to forever. – Unknown It occurred to me how much this quote holds true for what our customer’s think of us, individually and by proxy,.. read more →

Do you treat everyone the same?  You shouldn’t.  Learn to read your customer according to their personality type.  Are they a Trailblazer, Scholar, Social Butterfly or People Pleaser?  Treating each of these personas differently can make your job easier and a lot more interesting.  With a little practice, you can learn to get an accurate.. read more →

“Service with a smile” has been an American standard for as long as we can recall.  We smile as a greeting, when we are happy, having fun, think something is funny and out of just plain friendliness, but what does a smile mean in other countries? In Japan, people do not smile without thinking first… read more →

You’re having a bad day, your car broke down on the way to work, and your co-workers a jerk, the boss got on your case and your kids? – Well we’re not even going there. So how polite are you to your customers today? It’s vital that you are ALWAYS polite, in fact, MORE polite.. read more →