You know how some peoples voices just make you crazy?  Here are the top 5 voices that can drive customers away.  Want to know if this could be you?  Pull out the dreaded tape recorder and find out! Squeaky high voice says you’re inexperienced and insecure.  People may not take you seriously Slow talker speaking.. read more →

Are you a tough boss?  Do you “Run a tight ship?” Is it your way or the highway? Are you ALWAYS correcting the smallest things the people on your team are doing “wrong”? As a manager, you set the tone. An atmosphere ruled by fear or one that is micro-managed, can never be truly service.. read more →

Stuck in the same old way of thinking at your job? Do pretty much the same thing with your customers each time? Sure, it’s easy and your clients always know what to expect, almost the same greeting, the same tried and true jokes. Keeping your mindset fresh is critical to your long-term success, not to.. read more →

Do you get many responses to your linkedin posts?  If you’re like many bloggers, not likely. Chances are it’s a matter of your content.  Linkedin was created to exchange information, ideas and opportunities. How? By being connected to professionals in your field or networking with people you know, in order to help each other out.. read more →

  How often do you wish you looked forward to going to work? Or at least the time you spent at work was more pleasurable? You may not have a choice about working for a living, but deciding to have a good attitude is 100% your choice! Here are some tips to help you add.. read more →