When it comes to customer service in the retail industry, the first company that everyone thinks of is Nordstrom, and for good reason, they continue to be the gold standard to live up to. There are however other companies doing a terrific job at raising the service bar. The GAP is one example. Employees appear.. read more →
1. Put down your gavel – Stop pre-judging people by appearances alone. Huge mistake! Customers have been known to “dress down” as to not be “bothered”. (They obviously haven’t discovered how fabulous you are – YET!) 2. Who are you? – Get the customer’s name, and give them yours, how are they supposed to ask.. read more →
Nordstroms sales employees are 'customer active'. Walk through a Nordstroms sometime. Watch the actions of the sales employees out on the floor. They are alert and watching for customers that come into their 'zone' or 'area'. Many stores greet customers when they walk into their store. Nordstrom sales employees welcome you when you walk into.. read more →
What would it take to make customers prefer to visit you in person rather than just doing business on the internet? The answer is surprisingly simple. It's the way that you make them feel from the time they walk through your door to the time they leave – and beyond! The question is, what does.. read more →
You blog on your website, Facebook or wherever and have tweeted enough to make a songbird jealous, so why aren’t new customers lined up outside your door? The truth is, social media is a great way for your current fans/customers to follow what the latest and greatest is with your company, but it normally doesn’t.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
