Warm weather is finally here and we are all coming out of our self-inflicted winter hibernation. Besides warmer temperatures and green grass the spring season also brings to mind renewal and fresh starts. We spring-clean our yards, closets and windows. Spring is also a terrific time to freshen up the way we go about our.. read more →
A young woman I know who works in a customer service related field was having a bad day at work. It was super busy with clients, a customer had taken out her frustration on her, and she was behind on meeting her deadlines. She said ‘It doesn’t matter what I do anyway, because I only.. read more →
Sadly, there is no shortage of rude co-workers these days. But do you know who is the most-complained about co-worker? It’s not the one who eats the stinky lunch or is constantly checking their cell phone. Overwhelmingly the most despised person in the workplace is Ms. or Mr. Passive/Aggressive. Passive/Aggressive people are the most obnoxious.. read more →
In many businesses, this can be a ‘slow-time’ of year, and that can lead to some major workday doldrums. So what’s a fun-loving employee to do to keep their gusto for the job running on high when customers are scarce? Whether your place of employment is busy or slow, mix a dash of fun into.. read more →
Sure, you show up to work every day and do your job…but are you an EXPERT at it? And what does it matter anyway? An expert is defined as ‘A person who has special skill or knowledge in some particular field.’ It’s not that hard to figure out why you want to be known as.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
