Want to be successful in your career? The secret just may be in your smile! A sincere smile suggests you are self-assured and confident, traits that every true professional share. In an interview for Web MD Pamela McClain D.D.S. past president of the American Academy of Periodontology says that over the long-term, smiling can benefit.. read more →
We all get them from time to time…the customer who feels the need to complain. Let’s face it – whether the customer is angry or not when you are the person they are complaining at, you feel attacked, uncomfortable it’s generally unpleasant. Their bellyaching saps your time and energy and taxes your attitude of goodwill… read more →
You always hear trainers, motivational speakers…and probably your boss talking about having an attitude of service. Many people think this means that makes you either a servant, a martyr or an idiot walking around all day with a stupid grin on your face while you’re feeling dejected, fed up or angry on the inside. This.. read more →
Want to make your work life a whole lot easier and more fun? Then learn how to get along better with your boss. Don’t worry this isn’t about becoming a brown-noser or suck-up. It is about understanding what your manager really wants from you and how to work with them more effectively. How? By using.. read more →
Human resource managers often say they are for customer service employees with ‘people-skills’ but exactly what does that mean? Most people assume that the term people skills is just another way to say friendly, but there’s more to people skills than merely being pleasant. People-skills are essentially the life skills that allow you to play.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
