How often have you checked out at the cash register of a store, coffee shop (or any kind of business really) and the person ringing you up never makes eye contact with you the entire time? Even if they said ‘hi’ or asked ‘how are you today?’ their gaze quickly shifts to the task at.. read more →
So, you’re looking to move forward at work– good for you! You’ve been taking on new responsibilities and you co-workers already treat you like a team leader. So, why when you try to motivate people on your team, does it seems to backfire? People seem to work at a slower pace than ever or even.. read more →
Have you ever had a conversation with someone who used so many ‘ums’ ahs’ and ‘likes’ in their speech that you started to count them? Their message becomes completely lost among the filler words. Once you begin to listen for filler words you will hear them everywhere. The typical American teenager uses the filler word.. read more →
Whether you make resolutions or not, the new-year is a great time to assess and improve your well-being. What’s this got to do with work? The state of your physical and mental health can make the difference between career and personal success or occupational and private struggles. Many customer service workers today say they frequently.. read more →
Study after study shows that customer service standards continue to fall. In part because of the technology available today, we are losing our ability to connect with other people on a human level and that’s sad. But there is more to it than that, many people have just stopped making the effort to connect altogether… read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
