This past weekend, my husband and I were in Northern Wisconsin and decided to do a little holiday shopping. It was lovely, a frozen little Currier and Ives looking town with unique stores and friendly shopkeepers…except for this one. As soon as we entered we could ‘feel’ that the vibe in this store was not.. read more →
Every workplace has ‘those people’ you know…those really positive, energetic people who can walk into a room and suddenly your work-a-day job is far from boring! I mean, who doesn’t want to spend time with someone whose positive energy makes everyone who comes in contact with them, feel fantastic? Funny as it sounds, these people.. read more →
The holidays can be a stressful time for both customers and customer service providers alike. Delivering good customer service is especially crucial during the holidays. The success of your company is dependent on YOU! If customer’s have an unpleasant experience with your business…they won’t come back, and if/when seasonal lay-offs happen you could be out.. read more →
I don’t think you’ll find too many people who would disagree that customer service is not what it used to be. Whether you work in the business or are looking at things from the eyes of a customer, customer service seems to be a largely lost concept. Check out what happened when reporter Gail Rosenblum.. read more →
Black Friday…or Thursday, the day that strikes terror in the hearts of even the most seasoned retail worker is almost upon us again, with the stampede of bargain hunters vying to be first through the door, having left Thanksgiving festivities early or skipped them all together in order to waiting in line for hours for.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
