Service in short, is not what you do, it is who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions. – BetsySanders Customers don’t expect you to be perfect; they expect you to fix things when they.. read more →
Are you happy with your work? If you take an informal poll, you’ll find plenty of people who are. You’ll also find many people who think of their career as only a way to pay the bills while others will complain endlessly about how unhappy they are with their job. What’s interesting is that these.. read more →
The old saying ‘You can’t judge a book by its cover’ is good advice for not making pre-judgments about our customers. However, the same advice doesn’t apply to us as employees. Why? Because your clothing choices make up a big part of the first impression that you make on people. Like it or not, based.. read more →
Communication begins before we utter a single word. It doesn’t matter how well you speak, or how interesting you are – what really counts when connecting with people is your attitude. If you have the wrong attitude no one is going to care how well-informed or talented you are. People want to work with someone.. read more →
Being able to hold a conversation is a fundamental skill for business and personal expression. If you ever watch classic films and compare the language to a movie made today it will be quite apparent that our vocabulary is shrinking. What’s the big deal you wonder? Well – the fact is people draw conclusions about.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
