Projects
Consulting / Speaking / Projects
October, 2014
Twin Cities Customer Service Conference
St. Paul, MN
We will be hosting the 2014 Twin Cities Customer Service Conference.
Stay tuned for more information.
Visit the official 2014 Twin Cities Customer Service Conference web site at: www.twincitiescsc.com
October, 2008
Twin Cities Customer Service Conference
Woodbury, MN
Customer Skills, with partner company Twin Cities Venues, were pleased to sponsor the 2008 Twin Cities Customer Service Conference during National Customer Service Week.
On Tuesday, October 7, 2008, we hosted a day-long celebration event at the Woodbury Dancers Studio venue, with a number of local and national speakers highlighting the conference.
Customer Service and Sales professionals from around the Twin Cities enjoyed the speakers, the food and especially the dance training received during the breaks.
Take a look at the photos from the event here: www.2008tccsc.com
March, 2008
Dancers Studio
St. Paul, MN
Winner of the Mpls.-St. Paul Magazine 2007 “Best Dance Studio” award. This organization had a great internal “customer focus”, but lacked any outside sales plan/activity.
We developed and implemented a number of simple, targeted outside sales and marketing strategies and related action steps, that would capture more consumer attention and market position within the Twin Cities marketplace.
Success: New graphic designer and team, new marketing materials, new ad campaigns, etc.
January, 2008
Civic Square Apartments and Clinic Suites
Rochester, MN
Recent acquisitions of residential apartment complexes by a client (occupancies ranging from 79%-83%). Hired and trained a new management and customer service team in increase occupancy and gross income.
The real reason for this project’s success: Hiring people who know how to meet, greet, attract and retain profitable customers.
Success: Both complexes, by March, 2008, had occupancies near 100%.
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
