Logging in a few extra hours reading about your career field may not rank very high on your priority list, but I’ve found that it has really helped me get ahead in my career and become more engaged in life. While job experience is irreplaceable, hearing the same topics presented in different voices can open.. read more →
How do you feel about making decisions at work? Do you: Torture yourself by running disastrous scenarios through your mind over and over again? Put making decisions on the back burner because you just don’t know how you feel about them? Avoid or put off getting back to customers or coworkers when they’ve asked for.. read more →
When you work in the customer service field there are some skills you need to have if you’re going to be successful and at the top of the list is active listening. Listening is something most of us take for granted, we assume that because we can hear people and speak to them that we.. read more →
Everyone knows you shouldn’t drink alcohol at work, swear, talk about politics, religion or show up wearing dirty clothes! But what about those unspoken rules that aren’t in the company handbook? How compliant are you with these workplace don’ts? Don’t forget to separate your social media accounts – LinkedIn is for business. Facebook is for.. read more →
When people think of working in customer service they often think of working face to face with customers, when in fact most business transactions today are done either online or over the phone. From Wal-Mart to GE and Bank of America to Ford Motor Company Call Centers today are the way business gets done. They.. read more →