Want to try an interesting social experiment? Gather a group of people together friends, co-workers, whoever. Now, divide them into groups of 2 and have them take 5 minutes to share a bad customer service experience they have had. Observe how easy it is for everyone to recall a time when they felt wronged by.. read more →
Black Friday…or Thursday, the day that strikes terror in the hearts of even the most seasoned retail worker is almost upon us again, with the stampede of bargain hunters vying to be first through the door, having left Thanksgiving festivities early or skipped them all together in order to waiting in line for hours for.. read more →
It’s a simple fact. If you make your customers feel valued and appreciated, they will feel good about doing business with you, which goes a long way in making your business grow. Face it we all want to feel that we are, in some way, special. Think of a time when someone confessed they think.. read more →