Sure, you show up to work every day and do your job…but are you an EXPERT at it? And what does it matter anyway? An expert is defined as ‘A person who has special skill or knowledge in some particular field.’ It’s not that hard to figure out why you want to be known as.. read more →
To spray or not to spray…A hotly debated topic in many offices these days! Whether or not fragrances should be allowed in the workplace ranks right up there with such conundrums as ‘is it appropriate to wear open-toed shoes or sandals on a casual day’ or ‘if it is o.k. to eat stinky food on.. read more →
Whether you’re a newcomer to the customer service field or a seasoned veteran, everyone can benefit from improving their listening skills. Cultivating your listening skills will ramp up your productivity, not to mention your ability to influence, persuade and negotiate with others; you’ll avoid misunderstandings and have fewer run-ins with people too. All these skills.. read more →