Whether you’re a newcomer to the customer service field or a seasoned veteran, everyone can benefit from improving their listening skills. Cultivating your listening skills will ramp up your productivity, not to mention your ability to influence, persuade and negotiate with others; you’ll avoid misunderstandings and have fewer run-ins with people too. All these skills.. read more →
When people think of working in customer service they often think of working face to face with customers, when in fact most business transactions today are done either online or over the phone. From Wal-Mart to GE and Bank of America to Ford Motor Company Call Centers today are the way business gets done. They.. read more →