Have you ever watched a really great customer service representative work? It’s a thing of beauty, appearing effortless and seamless. They have the same ‘scripts’ as everyone else, but they somehow come across as ‘more than’ – like a customer magnet. It’s almost like they have their own special brand of magic. Customers love these.. read more →
It’s a simple fact. If you make your customers feel valued and appreciated, they will feel good about doing business with you, which goes a long way in making your business grow. Face it we all want to feel that we are, in some way, special. Think of a time when someone confessed they think.. read more →