Human resource managers often say they are for customer service employees with ‘people-skills’ but exactly what does that mean? Most people assume that the term people skills is just another way to say friendly, but there’s more to people skills than merely being pleasant. People-skills are essentially the life skills that allow you to play.. read more →
It’s a simple fact. If you make your customers feel valued and appreciated, they will feel good about doing business with you, which goes a long way in making your business grow. Face it we all want to feel that we are, in some way, special. Think of a time when someone confessed they think.. read more →