What is it that Customer Service Reps really want, anyway? Funny, but it seems that most companies rarely look at what their own employees want or need to do the best job possible for their business. Companies do regularly focus solely on selling more products and services to more… and more customers – without providing.. read more →
It seems counter-intuitive to think that some of our top performers are the least satisfied with their jobs, but research shows that may be the case more often than we imagine. This group frequently gets less feedback and recognition for their work than their low performing peers. According to a new study that was reported.. read more →