01 Aug 2015
August 1, 2015

Want happier customers? Try smiling!

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Smiles are relaxing. Try one. Feel how your face just relaxes. It calms you. You feel better. A smile is a beautiful thing. Everyone looks better with a big smile on them! Someone wearing a smile emits feelings of comfort, calm, beauty to on-lookers at much higher levels. Customers love smiles. Yes, it’s true. Customers.. read more →

01 Feb 2015
February 1, 2015

What your customer service reps want

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What is it that Customer Service Reps really want, anyway? Funny, but it seems that most companies rarely look at what their own employees want or need to do the best job possible for their business. Companies do regularly focus solely on selling more products and services to more… and more customers – without providing.. read more →

01 Jul 2014
July 1, 2014

Threshold of fear

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EVERYONE has a ‘Threshold of Fear’.  When most people walk into a store, up to a counter or are greeted by someone who works there, human nature seems to take over and they produce an elevated ‘threshold of fear’.  Maybe it’s the ‘fight or flight’ response kicking in.  For some it’s shyness.  Maybe for others.. read more →