The last few years, there has been a lot of talk about ‘Workplace Happiness’. But I think there is some confusion about exactly what happiness is. Does it mean that you’re going to wake up every day super-pumped up about going into work? Umm…not exactly. Let’s face it there are those days where you wake.. read more →
Human resource managers often say they are for customer service employees with ‘people-skills’ but exactly what does that mean? Most people assume that the term people skills is just another way to say friendly, but there’s more to people skills than merely being pleasant. People-skills are essentially the life skills that allow you to play.. read more →