Customer service is tricky. Customer service reps have to be careful of what they say and how they say it, this is especially true while talking to customers on the phone. A few misunderstood words can cause a customer to misread the situation and get upset over what you intended to be a positive interaction… read more →
Answering the phone isn’t hard. But it is important to keep in mind that the phone is still one of the main ways customers connect with a business. And the way you answer the phone will form your customer’s first impression of your company. Sometimes your voice is the only impression of your company that.. read more →