Logging in a few extra hours reading about your career field may not rank very high on your priority list, but I’ve found that it has really helped me get ahead in my career and become more engaged in life. While job experience is irreplaceable, hearing the same topics presented in different voices can open.. read more →
Human resource managers often say they are for customer service employees with ‘people-skills’ but exactly what does that mean? Most people assume that the term people skills is just another way to say friendly, but there’s more to people skills than merely being pleasant. People-skills are essentially the life skills that allow you to play.. read more →
Whether you’re a newcomer to the customer service field or a seasoned veteran, everyone can benefit from improving their listening skills. Cultivating your listening skills will ramp up your productivity, not to mention your ability to influence, persuade and negotiate with others; you’ll avoid misunderstandings and have fewer run-ins with people too. All these skills.. read more →
It’s a fact that every one of us in one way or another wants to be successful and achieve our dreams. Most of the time we rely on luck and chance to get us there rather than forming ourselves into a person who is capable of turning those dreams into realities. To become your own.. read more →