Quite often I’m asked how to handle those situations when customers are mean to you.  That could be anything from a funny look to actually hurling insults at you. Really it’s anything that makes you feel less valuable than dryer lint. In the following weeks we’ll discuss different ways to handle sticky customers.

The thing that you absolutely must do when you find yourself in a hurtful situation is to remember that whatever happens around you, nothing other people do is because of you, even when it feels like it. Strive to become an emotional “Bubble-Boy”.  Not taking things personally takes practice, but never again will someone be able to get under your skin not to mention that at the end of the day you’ll have your sense of self-worth intact.

Next week – the DOE method